Warranty Policy

Effective date: September 28, 2026

This policy describes what technical support ShpLinks provides free of charge after your website is delivered.

1. What's covered

• Bugs or display errors caused by our code, on browsers/devices agreed at project scope.
• Broken integrations (forms, Zalo button, maps) that worked at handover.

2. Warranty period

Standard warranty covers 30 days after final handover for Starter Landing and Business Website packages. Custom/Enterprise projects follow the SLA defined in their contract.

3. How to request support

Contact us via Zalo or email with a description and screenshot of the issue. We aim to respond within 1 business day.

4. Exclusions

• Issues caused by changes made outside ShpLinks (self-edited code, third-party plugins).
• Hosting, domain or third-party service outages beyond our control.
• New feature requests — these are quoted as additional work.